Refund Policy
Eligibility
Refunds apply to paid Software Mind course seats purchased through an invoice we issue. Informational prices on this site are not a checkout. Consumer protections under Korean law apply where mandatory.
Timeframe
For self-paced Field Desk access, you may request a full refund within 14 days of payment if you have not downloaded more than two module workbooks and have not attended a live office-hours session.
For Policy Bench and Multi-Office Cohort seats, you may request a full refund up to 7 days before the first live session. After the first live session begins, refunds are partial as described below.
Full and partial refunds
Full refunds return 100% of tuition paid for the affected seats. Partial refunds after a cohort has started equal tuition minus a 25% materials and facilitation fee, provided fewer than half of the live sessions have occurred. After the midpoint, seats are non-refundable except where mandatory law requires otherwise.
Non-refundable items
Custom workshop fees already delivered, third-party exam vouchers (if any are bundled by separate agreement), and completed private Q&A recordings prepared for your team are non-refundable.
Refund process
Email info@softwaremind.digital with subject “Refund request,” your invoice number, and the seat holder names. We confirm eligibility within five business days.
Processing time and method
Approved refunds are processed within 14 business days to the original payment method. Bank transfers may take additional time depending on your institution.
Cancellation by Software Mind
If we cancel a cohort, you may choose a full refund or transfer to a later cohort at no extra fee.
Exceptions
Documented medical or force-majeure events may qualify for transfer or partial refund outside the windows above, at our reasonable discretion and without waiving mandatory rights.